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Delighted customers, empowered employees and informed management all translate into increased sales and cost efficiency for any business.
Solution that manages customer flow from initial contact to final service delivery with systematic approach towards customers, reducing waiting time, improves customer satisfaction and staff efficiency and increases productivity.
It is extremely useful in places such as banks, hospitals, railways, service centers, embassies, airports, immigration centers, private medical practitioners, etc. where people have to wait in line to get a service.
ÃƒƒÃ‚¼ Reduces waiting time
ÃƒƒÃ‚¼ It offers freedom to move about in lobby, read advertising brochures or simply take a seat while waiting for your turn.
ÃƒƒÃ‚¼ Ensures fair service
ÃƒƒÃ‚¼ Improves service quality and hence enhances customer experience
ÃƒƒÃ‚¼ It offers good working conditions where they can be efficient yet relaxed without being intimidated by the queue of overlooking people awaiting service.
ÃƒƒÃ‚¼ Advanced technology features gives more control to the employees thereby empowering them to ensure better service.
Helps ManagerÃƒ¢Ã‚€Ã‚™s / Management:
ÃƒƒÃ‚¼ It provides detailed reports which allow managers to measure their staffÃƒ¢Ã‚€Ã‚™s performance, optimize resource allocation, respond to staff workloads and provide better service to customers.
ÃƒƒÃ‚¼ Simple, user-friendly yet comprehensive and technologically advanced.
ÃƒƒÃ‚¼ Works independently and does not interfere with any other enterprise software that may be installed.
ÃƒƒÃ‚¼Ã‚ Provision to accord priority to premium customers
ÃƒƒÃ‚¼ Cost Effective and Reliable
ÃƒƒÃ‚¼Ã‚ Supports up to 8 services and up to 20 counters
ÃƒƒÃ‚¼ Provision to automatically recall skipped tokens after specified time.
ÃƒƒÃ‚¼ Allows customers to use a single token across multiple services. Operators can forward tokens between different services.
ÃƒƒÃ‚¼ Provision to call tokens from other services so as to distribute the load.
ÃƒƒÃ‚¼ Voice announcement of tokens in any language.
ÃƒƒÃ‚¼ Facility to show promotional videos, Images, text messages along with status of tokens & counters on Master Display (LED / LCD TV).
ÃƒƒÃ‚¼ Provides detailed comprehensive reports which allow managers to measure their staffÃƒ¢Ã‚€Ã‚™s performance, optimize resource allocation, respond to staff workloads and provide better service to customers.
1. Token Dispenser Unit
2. Master Token Display / LCD TV
3. Application Software